Lead, Strategize and Execute GALADARI ICE CREAM COMPANY KSA operation that will ensure we retain and grow our market leadership, ensure a profitable business with a focus on guest delight, employee engagement be an employer of choice for our Saudi talent.
1. Strategy
a. Conceptualize, strategize long term strategy for the KSA operation by working closely with the GM and the senior leadership team
b. Break the strategies into short term plans and ensure execution in line with the strategy
c. Envisage new revenue models that will ensure and grow our market leadership in KSA markets
2. Revenue and Sales
a. Understand the market dynamics, collaborate with the GALADARI ICE CREAM COMPANY management team, strategize and execute Parlour and IBS operations that will result in achieving our aggressive revenue and sales targets
b. Envisage new ways to increase the average unit volumes of the parlours and develop and grow our FMCG business
3. Profits and Cost Management
a. Ensure we manage a cost effective operations with a focus on maximized return on investment and expenses
b. Consistently evolve new methods and initiatives that will increase the employee productivity
c. Ensure we achieve our profit targets
4. Operations Excellence
a. Drive and lead the parlour and FMCG operations excellence by implementing best in class practices that will make our operations respected and appreciated by the Principal, Guest and Industry
b. Ensure constant improvement of all the processes and create an operations that excels and innovates constantly
5. Development and Market leadership
a. Have a firm pulse on the market dynamics and competition
b. Ensure aggressive development of new parlours and constant refurbishment to give the best Guest experience
c. Strategize and execute on new revenue models along with GALADARI ICE CREAM COMPANY management team
d. Come out with innovative ways by working with marketing and operations in increasing the footfall in out stores
e. That will result in us retaining and growing our market share
6. Marketing
a. Understand the consumer psycho-graphics and requirements by various market research and focus groups
b. Work with the marketing team to come out with the marketing calendar and innovative ways of PR and advertising to reach out to the diverse audience
7. Guest Delight
a. Ascertain and conceptualize better ways to reach out to our guest base by utilizing new age technology and innovative ways that covers marketing, PR, and digital marketing that will increase the footfall
b. Conclude and execute new ways of ascertaining Guest feedback
c. Continue to develop an organization that is focused on Guest delight both external and internal
8. Talent Management
a. Work along with HR and ensure we hire, retain and grow top talent and have a good succession plan for all the key roles. Manage the top talent and ensure retention of this talent group
b. Create and develop along with the HR and Training team learning and development initiatives to develop our talent
c. Focus on developing the front-line staff connect with the company vision
9. Employer of choice for the Saudi national talent
a. Ensure we attract, retain and grow Saudi national talent
b. Increase the Saudization percentage every year with a focus on moving to 50% localization and have good representation of national talent in all roles and teams
10. Manage the support Organization
a. Engage and manage the support organization in alignment with the Support business heads (Finance, HR, IT, Supply Chain, Projects and Marketing)
11. Quality Standards
a. Innovate and develop new best in class operational quality standards that will ensure we are aligned to all the requirements of KSA food regulations, DUNKIN BRANDS requirement and guidelines and Galadari Ice Cream Company's mandates
12. Manage the assets of the organization
a. Manage the assets of the organization with 100% integrity and run the organization with a focus on Integrity and GALADARI ICE CREAM COMPANY values
13. Employer and Brand of Choice in KSA Market
a. Create brand awareness across KSA region that will enable us to be aspirational brand for guest and employees
1. Strategy
a. Conceptualize, strategize long term strategy for the KSA operation by working closely with the GM and the senior leadership team
b. Break the strategies into short term plans and ensure execution in line with the strategy
c. Envisage new revenue models that will ensure and grow our market leadership in KSA markets
2. Revenue and Sales
a. Understand the market dynamics, collaborate with the GALADARI ICE CREAM COMPANY management team, strategize and execute Parlour and IBS operations that will result in achieving our aggressive revenue and sales targets
b. Envisage new ways to increase the average unit volumes of the parlours and develop and grow our FMCG business
3. Profits and Cost Management
a. Ensure we manage a cost effective operations with a focus on maximized return on investment and expenses
b. Consistently evolve new methods and initiatives that will increase the employee productivity
c. Ensure we achieve our profit targets
4. Operations Excellence
a. Drive and lead the parlour and FMCG operations excellence by implementing best in class practices that will make our operations respected and appreciated by the Principal, Guest and Industry
b. Ensure constant improvement of all the processes and create an operations that excels and innovates constantly
5. Development and Market leadership
a. Have a firm pulse on the market dynamics and competition
b. Ensure aggressive development of new parlours and constant refurbishment to give the best Guest experience
c. Strategize and execute on new revenue models along with GALADARI ICE CREAM COMPANY management team
d. Come out with innovative ways by working with marketing and operations in increasing the footfall in out stores
e. That will result in us retaining and growing our market share
6. Marketing
a. Understand the consumer psycho-graphics and requirements by various market research and focus groups
b. Work with the marketing team to come out with the marketing calendar and innovative ways of PR and advertising to reach out to the diverse audience
7. Guest Delight
a. Ascertain and conceptualize better ways to reach out to our guest base by utilizing new age technology and innovative ways that covers marketing, PR, and digital marketing that will increase the footfall
b. Conclude and execute new ways of ascertaining Guest feedback
c. Continue to develop an organization that is focused on Guest delight both external and internal
8. Talent Management
a. Work along with HR and ensure we hire, retain and grow top talent and have a good succession plan for all the key roles. Manage the top talent and ensure retention of this talent group
b. Create and develop along with the HR and Training team learning and development initiatives to develop our talent
c. Focus on developing the front-line staff connect with the company vision
9. Employer of choice for the Saudi national talent
a. Ensure we attract, retain and grow Saudi national talent
b. Increase the Saudization percentage every year with a focus on moving to 50% localization and have good representation of national talent in all roles and teams
10. Manage the support Organization
a. Engage and manage the support organization in alignment with the Support business heads (Finance, HR, IT, Supply Chain, Projects and Marketing)
11. Quality Standards
a. Innovate and develop new best in class operational quality standards that will ensure we are aligned to all the requirements of KSA food regulations, DUNKIN BRANDS requirement and guidelines and Galadari Ice Cream Company's mandates
12. Manage the assets of the organization
a. Manage the assets of the organization with 100% integrity and run the organization with a focus on Integrity and GALADARI ICE CREAM COMPANY values
13. Employer and Brand of Choice in KSA Market
a. Create brand awareness across KSA region that will enable us to be aspirational brand for guest and employees
